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Junior Technical Customer Experience Manager (all genders)

Berlin
Full-time
Permanent employee

Your mission

As a Junior Technical Customer Experience Manager, you will help our customers successfully integrate and operate our API‑based software solutions. You will be their first technical point of contact during onboarding and throughout the customer lifecycle, ensuring our products run smoothly within their systems.
This role is ideal for early‑career talent with strong technical curiosity and the desire to grow in a modern SaaS environment.

Technical Customer Support & Integration Assistance
  • Support customers during technical onboarding and API-based integration processes.
  • Read, understand, and apply API documentation.
  • Work with data structures such as XML and JSON to analyze requests and responses.
  • Reproduce, pre‑qualify, and document technical issues reported by customers.
  • Collaborate closely with internal Tech and Product teams to resolve customer questions and ensure smooth go‑lives.
Documentation & Knowledge Enablement
  • Create and maintain technical guides, documentation, and learning resources.
  • Clearly communicate technical concepts to technical and non‑technical stakeholders.
Monitoring & Proactive Support
  • Use dashboards and monitoring tools to track integration health and customer usage patterns.
  • Identify potential issues early and provide technical recommendations.

Your profile

​​​​Must-Haves
  • Fluent German and strong English skills.
  • Basic understanding of APIs and system communication.
  • Initial exposure to XML/JSON and willingness to learn more.
  • Structured, reliable, and solution‑oriented working style.
Nice-to-Haves
  • First experience in technical support or a junior technical role.
  • Experience with Excel or CRM tools (e.g., HubSpot).
  • Familiarity with SaaS or cloud products.
  • Interest in working with data, dashboards, or AI‑supported insights.

Why us?

  • Complete trust in your abilities and plenty of space for creative and self-directed work.
  • A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
  • Up to 4 weeks of "Work from Anywhere" per year.
  • Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
  • Tourism perks like the DRV Card and other discounts.

Inclusivity at GIATA


At GIATA, we are committed to creating an inclusive environment where all employees feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of our communities. We are an equal opportunity employer and welcome applications regardless of race, ethnicity, religion, gender, origin, disability, marital status, citizenship, or gender identity. If you have a disability or specific needs that require accommodation, please let us know.

About us

We are GIATA!

Founded in 1996 and headquartered in Berlin, the GIATA Group is the world’s leading provider of verified hotel information for the global travel industry.

With one of the largest and highest‑quality hotel databases worldwide, GIATA enables thousands of travel companies – including leading OTAs, tour operators, bed banks, GDS providers, hotels, and hotel chains – to access consistent and reliable hotel information across all distribution channels.

With the GIATA ID, the company has established a global standard: a unique identifier for hotels that enables matching and quality assurance across international databases and systems.


What Makes Us Unique?

We are the global market leader in hotel data, serving over 21,500 customers in more than 80 countries.

We are passionate about travel and leisure services, connecting the world with our innovative software solutions and         processing systems.

Despite our 25-year history, we are driven by ambition, constantly evolving, and bringing new products to market.